I used to really enjoy bringing my car here. I commute from Kenosha to Highland Park, and having a loaner while my car was being serviced was always a huge help. Unfortunately, my recent experiences have been disappointing. But the most recent appointment may have been too much for me. I requested service Online but never received confirmation of my booking. I also didn’t receive the usual reminder the night before, which meant I had to reach out myself on the day of the appointment for clarification. By the time I did, the appointment had already passed, and no one followed up when I missed it. My family has trusted this location with our vehicles for several years, so this lack of communication was surprising and frustrating. I hope this is something that can be improved moving forward
Dear Brianna, we're sorry for the recent disappointments. We value your loyalty and apologize for the lack of communication regarding your appointment. Your feedback has been shared with our team to prevent similar issues in the future. We appreciate your trust in us and hope for an opportunity to provide a better experience.
- Gages Lake Auto Of Lake Villa